Retail & E-commerce · Internal System
Atelier
A bespoke point-of-sale and stock system for a premium furniture retailer with showrooms across the UK.
Overview
- Industry
- Retail & E-commerce
- Category
- Internal System
- Technology
- ReactTypeScript.NETSQL ServerAzure
Atelier is a tablet-first point-of-sale and inventory system built for a furniture retailer whose showroom experience is central to its brand. Sales staff carry the entire catalogue, live stock and lead times in their hands while walking the floor with customers.
The challenge
Off-the-shelf POS systems forced staff behind a till, breaking the consultative selling style the brand is known for. Orders for made-to-order pieces involved fabric options, lead times and delivery scheduling that no generic product could model.
01
Research
We observed sales conversations in three showrooms and found the moment of friction: stepping away from the customer to check anything. The design goal became simple to state and hard to achieve — never leave the customer's side.
02
Design
A tablet interface designed for standing use: large targets, glanceable stock states and a configurator that renders fabric and finish combinations instantly. The visual language borrows from the brand's print catalogues rather than from software.
03
Development
Offline-capable tablets sync through an event queue, so a dropped connection never loses an order. Integration with the existing ERP was wrapped behind an anti-corruption layer, letting the showroom experience evolve independently of back-office constraints.
Results
22%
increase in average order value
3 days
faster order-to-production handoff
100%
of showrooms migrated in six weeks
Gallery
Our people stopped fighting the system and started selling with it. You can feel the difference on the shop floor.
Placeholder Name
Retail Director, Furniture Retailer
Let's build something exceptional.
Tell us about the problem you're trying to solve. We'll tell you honestly whether — and how — software can solve it.